Endless Studios MENA FZ LLC - Terms & Conditions (UAE Customers)
These Payment Terms & Conditions (“Terms”) govern the payment process for our online learning program (“Program”) offered by Endless Studios MENA FZ LLC (“Company,” “we,” “us,” or “our”). By purchasing our Program, you agree to these Terms. Endless Studios MENA FZ LLC maintains the https://www.endlessstudios.com/ Website ("Site").
1. Payment Processing
All payments are processed securely through Telr, our third-party payment provider. We do not store or have access to your full payment details.
By providing a payment method, you authorize us to charge the full purchase price, including any applicable taxes, at the time of purchase. Visa or MasterCard debit and credit cards in AED will be accepted for payment.
Prices are listed in UAE Dirhams (AED) unless otherwise stated. The displayed price and currency at the checkout page will be the same price and currency printed on the transaction receipt and the amount charged to the card will be shown in your card currency. Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt.
Customers using the website who are minor / under the age of 18 shall not register as a user of the website and shall not transact on or use the website. Cardholder must retain a copy of transaction records and https://www.endlessstudios.com/ policies and rules. User is responsible for maintaining the confidentiality of his account.
2. Refund & Cancellation Policy
Refund Eligibility:
Refunds may be granted under the following conditions:
- If you request a refund within 7 days of purchase and have not accessed a significant portion of the Program.
- If a technical issue prevents you from accessing the Program, and we are unable to resolve it.
No Refunds for Digital Access:
Since our Program provides digital content, refunds will not be granted once a substantial portion of the content has been accessed.
How to Request a Refund:
To request a refund, email us at support@endlessstudios.com with your order details. Refunds, if approved, will be processed within 30 business days via the original payment method.
3. Chargebacks & Disputes
If you dispute a charge with your bank or payment provider without contacting us first, we reserve the right to suspend your account and access to the Program.
Unauthorized chargebacks may result in legal action and permanent account restrictions.
All payment disputes must be resolved in accordance with UAE regulations.
4. VAT & Other Taxes
If applicable, Value Added Tax (VAT) at the prevailing UAE rate (currently 5%) will be charged on all purchases. You are responsible for any additional fees imposed by your bank or payment processor.
5. Payment Security & Fraud Prevention
We implement industry-standard security measures to protect your payment information. We reserve the right to cancel or refuse any order if fraudulent activity is suspected.
6. Compliance with UAE Laws
These Terms comply with the UAE’s consumer protection and e-commerce laws. In case of disputes, the matter shall be resolved under the jurisdiction of the UAE courts. United Arab Emirates is our country of domicile. Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. We will not trade with or provide any services to OFAC and sanctioned countries.
7. Modifications to These Terms
We may update these Terms from time to time. The latest version will always be available on our website. Your continued use of our Program constitutes acceptance of any changes.
8. Contact Us
If you have any questions regarding payments, refunds, or these Terms, please contact us at support@endlessstudios.com.
UAE Company Information:
Endless Studios MENA FZ LLC
Email: support@endlessstudios.com
Phone Number: +971 55 101 9374
Creative Media Zone
Yas Creative Hub, Podium Plot C-40, Yas South
Office Identification No: C40-P1-0192
Registered Address: P.O. Box 2454
Abu Dhabi, United Arab Emirates
Endless Studios LLC - Terms & Conditions (US Customers)
These Payment Terms & Conditions (“Terms”) govern the payment process for our online learning program (“Program”) offered by Endless Studios LLC (“Company,” “we,” “us,” or “our”). By purchasing our Program, you agree to these Terms.
1. Payment Processing
All payments are processed securely through Stripe, our third-party payment provider. We do not store or have access to your full payment details.
By providing a payment method, you authorize us to charge the full purchase price, including applicable taxes, at the time of purchase.
Prices are listed in U.S. dollars unless otherwise stated.
2. Refund & Cancellation Policy
Refund Eligibility:
We offer refunds only under the following conditions:
- If you request a refund within 7 days of purchase and have not accessed a significant portion of the Program.
- If a technical issue prevents you from accessing the Program and we are unable to resolve it.
No Refunds for Digital Access:
Since our Program provides digital content, refunds will not be granted once a substantial portion of the content has been accessed.
How to Request a Refund:
To request a refund, email us at support@endlessstudios.com with your order details. Refunds, if approved, will be processed within 30 business days.
3. Chargebacks & Disputes
If you dispute a charge with your payment provider without contacting us first, we reserve the right to suspend your account and access to the Program.
Unauthorized chargebacks may result in legal action and permanent account restrictions.
4. Taxes & Fees
You are responsible for any applicable sales tax, VAT, or other government-imposed fees based on your location.
We are not responsible for any bank or payment processor fees that may be applied to your transaction.
5. Payment Security & Fraud Prevention
We take security seriously and use industry-standard measures to protect your payment information.
We reserve the right to cancel or refuse any order if fraudulent activity is suspected.
6. Modifications to These Terms
We may update these Terms from time to time. The latest version will always be available on our website. Your continued use of our Program constitutes acceptance of any changes.
7. Contact Us
If you have any questions regarding payments, refunds, or these Terms, please contact us at support@endlessstudios.com.
Contact Phone Number: +1 201-693-7805.
US Company Information:
Endless Studios LLC
Email: support@endlessstudios.com
Company Support Number: +1 212-534-3275
4340 E Indian School Rd 21-595, Phoenix, AZ 85018
United States of America
